The Patients We Serve

Morrison’s Patient Experience Team is the only one of its kind in the USA.  We created separate national Team of Patient Experience managers driven by our VP of Patient Experience.  His team coaches and trains Operations to maximize HCAHPS scores for our clients.  Morrison Patient Experience professionals are specialists – patient satisfaction is all they do.

Positive Impressions is an exciting approach developed by Morrison Healthcare that will enable you to maximize the impact that you and your food nutrition team members have on patient satisfaction.

– Dusty Deringer, Vice President, Patient Experience

Positive Impressions is both a way of doing business and a unique training program that ensures the very best impressions are made with every patient, every day. It creates a culture of caring for both employees and patients. This unique program has successfully increased patient satisfaction scores by providing a better experience for patients.


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The Great Living Menu

Clinical Nutrition

Nutritional services provide improved patient outcomes for healthcare organizations to advance patients across the continuum of care. Our Nutrition Care Model brings needed resources and tools to assist nutrition professionals to manage patients safely and reduce costs in the process:

  • Inpatient Malnutrition Payment Toolkit
  • Outpatient Program Toolkit
  • Nutrition Order Writing Toolkit
  • Readmission Reduction Initiatives

Patient Education

Morrison Healthcare’s patient education initiatives are developed with health and ease of use in mind. Several education pieces are developed to support this goal are:

  • The Great Living Patient Experience Nutrition Education Series
  • Diet Awareness Cards
  • A DVD Series
  • Recipe Cards
  • The Great Living Menu

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Patient Safety

We understand safety is a top priority for your organization. Our safety program is designed to provide the safest environment for associates, patients and guests. 

We also offer consulting for Centers for Medicare and Medicaid (CMS) services readiness. We assist hospitals that are at risk for insufficient safety protocols and CMS compliance. As a result of this experience, we have a consulting model that we use externally for hospitals that are in need and also internally to ensure hospitals we serve are prepared.

Patient Dining Program

Our patient dining program fits the unique needs of your patients, culture and nursing staff to help drive your patient satisfaction scores. At a time when patients lack a sense of control, with our program, they are able to regain some of that by making their own meal selections. It’s a difference they remember and appreciate. And it drives patient satisfaction scores.

 

Catering to You

Like a full-service restaurant, dining associates visit patients, take their menu orders and deliver their meals. With the help of our MyDining software, dining associates know which foods are appropriate for each patient based on their diet requirements and food allergens.

Dining On Call

Room service for your patients—with a phone call, they get the freshly prepared food they want when they want it. Having this option gives patients more control over their dining experience.