Workforce engagement and workplace culture are top-of mind concerns of senior patient experience leaders from high performing health systems across the country. Leaders from across the industry gathered recently to discuss the state of patient experience in the United States and some of the specific strategies their teams are using to drive transformational change.
Morrison Healthcare became the foodservice provider for Cleveland Clinic’s main campus and Children’s Rehabilitation Center in July 2017. With the transition of Morrison Healthcare as the foodservice provider for both patients and cafes, Press-Ganey patient satisfaction scores have gone up and employee turnover rates have gone down.
Food matters. In sickness and in health, it nourishes the body and feeds the soul. And in today’s consumer-driven, value-based health care marketplace, food service represents an important way for health care systems to reduce avoidable suffering and support a nurturing, healing environment.
In a major overhaul of its foodservice program, Sentara, a 550-bed teaching hospital and trauma center in Virginia collaborated with its healthcare foodservice operator Morrison Healthcare to redesign the 14,000-square-foot cafeteria. The project also included an investment in higher-end foodservice equipment to deliver a 100-percent from-scratch, healthier, restaurant-style menu. LINK
Twin Cities Community Hospital, a 124-bed acute care facility in Templeton, CA, with four Circle of Excellence awards from the Joint Commission, partnered
with Morrison when it needed a food service program to match its quality of care.
Located in Joplin, Missouri, Freeman Health System is a 485-bed, three-hospital organization providing comprehensive healthcare to an area that includes more than 450,000 from Missouri, Arkansas, Oklahoma and Kansas. The not-for-profit health system is composed acute-care and critical access facilities: Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and Ozark Center, a behavioral health division.