Morrison and Compass One Healthcare responded to COVID-19 with new products, new protocols, and new ideas. But COVID-19 was not the first coronavirus and may not be the last. Make sure you’re ready for what’s to come.
Changes in healthcare, such as rising costs and revised reimbursement practices like the hospital value-based purchasing program, have resulted in a heightened focus on the quality of care. Hospital performance, measured by patient outcomes such as hospital-acquired conditions and readmission rates, has affected reimbursement rates since 2012 and it publicly reported. [more]
Workforce engagement and workplace culture are top-of mind concerns of senior patient experience leaders from high performing health systems across the country. Leaders from across the industry gathered recently to discuss the state of patient experience in the United States and some of the specific strategies their teams are using to drive transformational change.
Morrison Healthcare became the foodservice provider for Cleveland Clinic’s main campus and Children’s Rehabilitation Center in July 2017. With the transition of Morrison Healthcare as the foodservice provider for both patients and cafes, Press-Ganey patient satisfaction scores have gone up and employee turnover rates have gone down.
Food matters. In sickness and in health, it nourishes the body and feeds the soul. And in today’s consumer-driven, value-based health care marketplace, food service represents an important way for health care systems to reduce avoidable suffering and support a nurturing, healing environment.
In a major overhaul of its foodservice program, Sentara, a 550-bed teaching hospital and trauma center in Virginia collaborated with its healthcare foodservice operator Morrison Healthcare to redesign the 14,000-square-foot cafeteria. The project also included an investment in higher-end foodservice equipment to deliver a 100-percent from-scratch, healthier, restaurant-style menu. LINK