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Positive ImpressionsTM

Positive Impressions creates experiences that personalize healthcare. It is both a way of doing business and a unique training program that ensures the very best impressions are made with every patient, every day.

Through a partnership with Press Ganey – the industry leader in patient experience analytics – Positive Impressions can help drive up your HCAHPS scores. Our team of 100+ managers focus only on improving the healthcare experience at each of our client facilities, like yours.

Hospitals with Positive Impressions fully implemented experience an average increase of 59 percentile points in their patient satisfaction scores.

Positive Impressions Training begins with hiring people with a passion for food, a heart for hospitality, and the spirit to serve. We are extremely selective, only hiring 9.5% of the people who apply. We then invest time and resources in their development and recognize them for their accomplishments.