St. Joseph’s/Candler Transforms Healthcare Retail with Amazon’s Just Walk Out Technology

Overview

St. Joseph’s/Candler has achieved remarkable success as the first hospital system in the United States to deploy Just Walk Out technology by Amazon.

At just 305 trackable square feet, the hospital’s SmartBytes market proves that big performance can come from a small space—delivering over 200,000 products sold in its first 18 months, with monthly volumes peaking at 12,329 units and an average shopping trip of just 86 seconds.

The market delivered significant performance improvements, achieving full return on investment in approximately 20 months, with the technology transforming how healthcare co-workers, patients, and visitors access food and beverages in a demanding 24/7 environment.

Addressing Healthcare’s Unique Challenges

St. Joseph’s/Candler, a health system with a rich history of innovation in the Savannah, Georgia region, recognized that medicine isn’t a nine-to-five industry. Healthcare workers are notoriously pressed for time, and finding efficient ways to provide accessible food options has always been an industry-wide challenge.

Since 1954, St. Joseph’s/Candler has partnered with Morrison Healthcare for food service solutions across various locations. Their collaboration on implementing Just Walk Out technology at Candler Hospital represents their latest endeavor that meet the demands of a fast-paced healthcare environment.

Innovation Leadership and Future Vision

As more than just an early adopter, St. Joseph’s/Candler is setting the pace for healthcare retail innovation. This success is informing deployments across Morrison Healthcare’s broader network, positioning the organization to lead the market as these models scale nationwide.