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Putting Patients First

Patient Experience Header

Better Processes Create Better Experiences

Few teams impact the patient experience more than your food and nutrition services, and we understand that healthcare facilities are often evaluated based on patient ratings and feedback. The right partner plays an important role in providing the best possible experience and the highest quality care.

Personalization At Every Interaction

  • 170M

    patient meals served annually

  • 60M

    patient orders via our MyDining annually

  • 300+

    dedicated patient experience managers

  • 12.4%

    Increase in meals top box scored for clients with PE support

Transform the Experience

We provide our partners with the targeted insights they need to drive patient satisfaction metrics, boost nursing engagement and uncover missed opportunities to improve operational efficiency. With our efficient and effective solutions, we handle all the details, so our partners can focus on the big picture.

Data-Driven Programming That Drives Efficiency.

MyDining

Our personalized healthcare patient meal-ordering, tracking and monitoring software offers partners real-time tray tracking plus data and insights to drive operational efficiency.

Patient Solutions

Our foodservice operational experts work with our partners to customize patient dining workflows and service interactions to maximize outcomes and drive efficiencies based on the design and operational needs of the location.

Positive Impressions™

Our unique service training platform helps our partners personalize healthcare by optimizing staffing effectiveness and maximizing service interactions.

PX Team

Dedicated team of 300+ patient experience managers focused on improving the healthcare experience at all partner facilities, coaching operations to improve HCAHPS scores. (2024 Award Winners Pictured!)

Powerful Insights That Drive Satisfaction.

Press Ganey Strategic Partnership

Thanks to our strategic partnership with Press Ganey. Our clients get access to integrated solutions and actionable data via scalable patient experience survey tools.

MyRounding

A customizable, platform agnostic rounding tool that provides access to real-time insights, feedback, and actionable data for service recovery.

Journey Mapping

This comprehensive process, executed by the Patient Experience managers, documents and improve patient sentiment during each clinical phase and support services interaction.

  • Order Accuracy.
  • Food Temperature.
  • Delivery Time.
  • Teamwork Among Associates.

Keep Reading.

Hear from our thought leaders, keep updated with current news, and learn more about our culture.

Case Studies.

March 06, 2024

Room Service Toolkit: Securing Efficiencies and Improving the Patient Experience

Morrison Healthcare’s Room Service Program is an on-demand meal ordering program that affords the patient greater perceived control over their meals and improves patient satisfaction. The Room Service Toolkit is a collection of best practices to optimize the Room Service Program itself. See how our Patient Solutions support team collaborated with onsite leadership to identify an opportunity to improve meal delivery times, and positively impact food quality and the patient experience through the Room Service Toolkit. 

March 05, 2024

Better Communication Driving Richer Patient Experience at OhioHealth Grant Medical Center

Compass One Healthcare’s exclusive partnership with Relay is improving staff communication and having a meaningful impact on patient care at Grant Hospital. The Food and Nutrition team at OhioHealth Grant Medical center needed to get a more complete view of its people to manage their overall operations more efficiently. Grant Medical Center chose Relay, the cloud platform for frontline teams, to help do that.

February 13, 2024

Enabled Tech Helps Keep Nurses at Top of License

TaskVue provides clinical care workers visibility into the patient meal process. From not ordered to delivered, the status for every patient meal is visible through a single dashboard. By implementing the Morrison Healthcare exclusive patient meal ordering and delivery system–the most affordable, best-in-class solution on the market– we can keep nurses operating at the top of their license by shifting non-clinical tasks to support services and providing more predictability around delivery and service requests. 

Let’s Work Together.

To learn more about how we can help your hospital achieve greater population health, click the link below or call 1-800-2CLIENT.