University of Florida Health Shands

University of Florida Health Shands (UF Health Shands) is a nationallyrecognized, 875-bed, teaching and research hospital that has been located in the urban community of Gainesville, Florida, for 56 years.

Nearly 900 expert UF College of Medicine and community physicians along with more than 8,000 skilled Shands nursing and support staff provide comprehensive high-quality patient care, from primary care and family medicine to subspecialty tertiary and quaternary services for patients with highly complex medical conditions. Shands’ affiliation with the UF Health Science Center, with which UF Health Jacksonville also is affiliated, allows patients to benefit from the latest medical knowledge and technology at the not-for-profit hospital.

Patients and family members consider everything from renowned physicians and compassionate nursing care to clean floors and good food when rating their overall quality of and satisfaction with a hospital experience.

UF Health Shands benefits from not only Morrison Healthcare expertise but also environmental, transport and laundry services provided its sister organization Crothall Healthcare and Canteen which provides vending service. So, when UF Health Shands chose to increase its focus on patient satisfaction scores, many experts in their respective fields uniquely linked and committed to the hospital’s success worked together to fine tune the monitoring process.

But, it was the combined MorrisonShands Food and Nutrition team that made the organization’s Catering to You inpatient roomservice program successful and focused this year on improving food service satisfaction scores.