Better Communication Driving Richer Patient Experience at OhioHealth Grant Medical Center

Compass One Healthcare’s exclusive partnership with Relay is improving staff communication and having a meaningful impact on patient care at Grant Hospital.

The Opportunity

The Food and Nutrition team at OhioHealth Grant Medical center needed to get a more complete view of its people –including their locations relative to one another – so they could deliver patient meals more promptly and manage their overall operations more efficiently. Grant Medical Center chose Relay, the cloud platform for frontline teams, to help do that.

The Solution

According to Kym Pryor, Associate Director of Food and Nutrition, Grant Medical Center started using Relay devices – powerful digital-age radios – to give their team more cohesiveness and data that could drive improvements. Relay gives team members a better way to communicate and leaders more insight into operations. It’s done without range issues or complicated system installs. Relay comes ready to deliver better connectivity and insights right out of the box.

Today, Grant’s entire Food and Nutrition operation is running more smoothly. Teamwork and communication have improved while more meals are being delivered on time. Data collected on Relay devices is playing a key role as the team continues to make positive changes.