Elevating the Experience at OhioHealth with Huron Rounding Technology
Huron Rounding technology enables managers to collect data through a consistent rounding strategy on patients, team members and clinical partners. Huron Rounding improves workflow efficiency, provides current and historical trend analytics, and consistently executes faster service recovery communication and resolution.
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81percentile in patient satisfaction from FY19-23 YTD*
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93decrease in nursing requests from FY19-22
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46increase in associate engagement from FY18-23
I am able to partner with my Morrison Patient Experience leader and request specific targeted reporting. Using analytics we make data driven decisions to improve patient satisfaction.
Heather Buck Senior Director of Food & Nutrition Services, OhioHealth System
How Huron Rounding Maximizes Efficiencies
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• Encourages collaboration of Patient Experience Managers, Patient Services Teams, Culinary and Clinical Nutrition Teams
• Allows patients the opportunity to communicate service needs directly to Food and Nutrition Services associates
• Decreases the amount of non-clinical patient requests; fewer patient service recovery requests helps keep nurses at top of license -
• Provides instant visibility into how patients respond to their meal service, allowing teams to solve service recovery issues
• Displays rounding trends, providing data that enlists targeted process improvement
• Impacts key satisfaction outcomes such as quality, temperature, accuracy, and courtesy -
• Highlights valuable patient insights on frontline associate and overall department performance
• Encourages associate accountability to consistency of program standards and quality care
• Provides recognition opportunities for associates exceeding expectations through courteous interactions, identified by patients firsthand
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