Morrison Healthcare (MHC) has a history of providing specialized food and nutrition service offerings to children’s hospitals. In this white paper, we will take a look at three facilities where MHC has implemented new strategies and solutions that have had a quantifiable impact on the patient experience and the hospitals’ results.
For hospital employees working outside of regular hours, sometimes something as simple as grabbing a bite to eat can be cumbersome. The Morrison team at Candler Hospital knew that, through digital, there would be a way to provide everyone with a much-needed, convenient meal. With the power of AI and a bit of creativity, the team hatched a plan that would fit into Candler’s environment seamlessly.
Healthcare is an ever-evolving industry and it’s important to continually find ways to improve the guest experience. Quick and easy ordering, dine-in or take-out options, and a variety of grab-and-go selections allow guests to eat well in the manner that works best for their busy lifestyles. In partnership with Virginia Mason, Morrison Healthcare developed its first Virtual Kitchen in 2022, redefining food service in the industry.
Monument Health is the leading medical center in the Black Hills of South Dakota and the surrounding areas. The hospital offers a broad scope of services to the community and has invested in multiple renovations and construction projects in the last few years. When the partnership between Monument Health and Morrison Healthcare started, it was determined that their café was outdated and the space was not well utilized. In February 2017, they were ready to give the café a much-needed makeover. The result of this project, an increase in sales.
MMT is used to track each patient identified by the dietitian as malnourished from the time the dietitian sees them until they are discharged. It takes the data and determines the difference in reimbursement due to the malnutrition code. The data also help us identify missed opportunities, such as when the dietitian identified malnutrition, but the patient wasn’t coded with malnutrition at discharge. This is an example where the MHC Malnutrition program helps the hospital receive reimbursement for the care provided.
Technology has transformed the healthcare experience for patients and providers. It has brought new levels of efficiency and helped to deliver results for new safety initiatives. In hospital food and nutrition services, Morrison Healthcare has developed and invested in our MyDining program to bring a new level of service to patients.