February 18, 2020

Monument Health is the leading medical center in the Black Hills of South Dakota and the surrounding areas. When the partnership between Monument Health and Morrison Healthcare started, it was determined that the café was outdated and the space was not well utilized. A café renovation was approved and after it was completed lunch and dinner check averages increased by 6 percent.

March 4, 2019

Changes in healthcare, such as rising costs and revised reimbursement practices like the hospital value-based purchasing program, have resulted in a heightened focus on the quality of care. Hospital performance, measured by patient outcomes such as hospital-acquired conditions and readmission rates, has affected reimbursement rates since 2012 and it publicly reported.

January 31, 2019

Workforce engagement and workplace culture are top-of mind concerns of senior patient experience leaders from high performing health systems across the country. Leaders from across the industry gathered recently to discuss the state of patient experience in the United States and some of the specific strategies their teams are using to drive transformational change.