March 4, 2019

Changes in healthcare, such as rising costs and revised reimbursement practices like the hospital value-based purchasing program, have resulted in a heightened focus on the quality of care. Hospital performance, measured by patient outcomes such as hospital-acquired conditions and readmission rates, has affected reimbursement rates since 2012 and it publicly reported. [more]

January 31, 2019

Workforce engagement and workplace culture are top-of mind concerns of senior patient experience leaders from high performing health systems
across the country. Leaders from across the industry gathered recently to discuss the state of patient experience in the United States and some of the specific strategies their teams are using to drive transformational change.

October 15, 2018

Morrison Healthcare became the foodservice provider for Cleveland Clinic’s main campus and Children’s Rehabilitation Center in July 2017. With the transition of Morrison Healthcare as the foodservice provider for both patients and cafes, Press-Ganey patient satisfaction scores have gone up and employee turnover rates have gone down.